Privacy Policy

Introduction

This Privacy Policy outlines how Firedesign.ai ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our fire protection system design service, including the Starter, Professional, and Enterprise pricing packages. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws.

Information We Collect

1. Personal Information

• Account Information: Name, email address, phone number, and billing details provided during registration or subscription.
• User-Provided Data: Building blueprints, project specifications, and custom equipment libraries uploaded for processing.
• Contact Information: Information submitted for support requests (e.g., email or phone consultations).

2. Non-Personal Information

• Usage Data: Metrics on how you interact with our platform.
• Technical Data: IP address, browser type, device information, and operating system.

How We Use Your Information

• Provide and improve our services.
• Manage subscriptions and process payments.
• Offer support services.
• Enhance platform performance through analytics.
• Send service-related communications.
• Ensure security and prevent fraud.

How We Share Your Information

• Service Providers: For payment processing, cloud storage, or analytics.
• Compliance and Safety: To comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale.

Data Security

We implement industry-standard security measures to protect your information.

Your Rights

• Access, correct, or delete your personal information.
• Opt out of non-essential communications.
• Request a copy of your data.
• For Enterprise users, request details on custom AI model training data usage.

International Data Transfers

Our services are hosted in the United States. If you access our platform from outside this region, your data may be transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant changes via email or platform notifications at least 30 days before they take effect.