Privacy Policy.

Introduction.

This Privacy Policy explains how FireDesign.ai ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our fire protection design platform. FireDesign.ai is a product of Think Big Technology LLC. By using our services, you agree to the practices described here.

Information We Collect.

Information you provide

• Account details: name, email, phone number, organization, country, and billing information when you register or subscribe.
• Project data: floor plans (DXF, DWG), specifications, equipment libraries, and any other files you upload for processing.
• Communications: messages, support requests, and any information you share when you contact us.

Information collected automatically

• Usage data: pages visited, features used, time spent, and interaction patterns.
• Technical data: IP address, browser type and version, device type, operating system, and referring URL.
• Cookies and similar technologies: see the Cookies section below.

How We Use Your Information.

• Provide, maintain, and improve our services
• Process design jobs and deliver outputs you request
• Manage subscriptions, payments, and account administration
• Respond to support requests and customer inquiries
• Analyze how the platform is used to improve performance and reliability
• Send service-related communications (e.g., transactional emails, security notices)
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations

Cookies and Analytics.

We use cookies and similar technologies to operate the website, remember your preferences, and understand how visitors use the platform. We use Google Analytics to collect aggregated, non-identifying usage data such as page views, session duration, and approximate location based on IP. Google Analytics may set cookies on your device.

This site uses Google reCAPTCHA v3 to protect forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Google Analytics is configured with IP anonymization and is loaded by default. We do not use the data for advertising. If you prefer to opt out, you can install Google's Analytics opt-out browser add-on or enable Do Not Track in your browser.

How We Share Your Information.

We do not sell your personal information. We share data only as described below:

• Service providers: trusted vendors that help us operate the platform — including hosting, payment processing, email delivery, and analytics — under contractual confidentiality and security obligations.
• Legal compliance: when required by law, court order, or to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With your consent: any other sharing only with your explicit permission.

Data Retention.

We keep personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project files may be retained for the life of your account and a reasonable period afterward to support recovery and audit. You can request deletion of your data at any time, subject to legal retention requirements.

Data Security.

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at the address below. We may need to verify your identity before fulfilling your request.

International Data Transfers.

Our services are hosted in the United States. If you access the platform from outside the United States, your data may be transferred to, stored in, and processed in the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

Children's Privacy.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, notify you by email or through the platform at least 30 days before the changes take effect.

Contact Us.

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@firedesign.ai.